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Employment Counsellor/Case Manager

Reports to:   Work BC Centre Manager/WDCS Program Manager as assigned

Date: March 29, 2019 


ROLE SUMMARY:

The Employment Counsellor/Case Manager assists Clients to find and maintain employment. This position takes the lead role in day-to-day case management of Clients throughout the Work BC Program to ensure appropriate services and supports are provided towards employment including linkages to appropriate services and resources in the community. 

The EC/CM ensures successful Program delivery for the Client while ensuring all contract outcomes are achieved, and all stakeholder needs are understood and met. The EC/ CM is the key, on-going contact for the Client throughout the service continuum and ensures that seamless service is provided to the Client.   The EC/ CM will have expertise providing employment services for one or more Inclusion Group populations (Youth, Immigrants, Persons with Disabilities, Multi-Barriered Clients, Aboriginal Persons, Rural & Remote, Survivors of Violence and/or Abuse, Francophone Persons) and will typically serve Clients whose needs align with the Case Manager’s expertise. The Case Manager may also serve Clients who are not from an Inclusion Group population; as per client demand.

RESPONSIBILITIES


Employment Counselling: 

• Assist active and potential clients to access Work BC services by conducting individual meetings and engaging clients through a needs determination process and assisting the client to complete registration and intake applications to secure access to programs and services.

• Provide individual employment counselling services to clients; utilizing a problem solving process which will facilitate full disclosure of the client’s needs, assets and barriers related to their employability. 

• Assist the client to identify and implement relevant contingency steps to proactively address the constraints, or barriers identified. 

• Guide clients toward the creation of an Action Plan/ Training Plan that is goal focused and that details the steps and progress markers that will be undertaken to move the client along the continuum and toward employment. 

• Where services are provided to specific Inclusion Groups, utilize an appropriate approach to working with clients with unique barriers, such as trauma informed counselling tools, or discovery based needs assessments to assist clients to develop their Action Plan. 

• Where necessary, include external and internal experts in the decision making, needs assessment and barrier identification process on behalf of clients with unique barriers to employment. 


Case Management:

Utilizing the Ministry ICM – Integrated Case Management system, Case Management will include the following responsibilities: 

• Provide services to Clients in a manner that is welcoming, safe and professional and ensures that their privacy rights are protected. Service is to be in accordance with Contract performance requirements to support that Client in achieving the highest level of Labor Market Attachment and self-sufficiency possible for the Client.

• Determine Client eligibility for services and supports in accordance with any applicable Ministry Eligibility Requirements and Ministry Policies

• Provide formal needs assessments and multi-dimensional needs assessments and determine Client tiers and administer or obtain and interpret additional assessments as per Ministry/ WDCS policy to develop an Action Plan for a Client. 

• Create a Client File for each Case Managed Client and fully document all Case Management Services in accordance with Ministry Policy and WDCS guidelines.

• Confirm Client Status for each Case Managed Client by determining whether the Client is an EI or BCEA Client and obtaining proof of the Client’s status from the Client, where status has not already been confirmed

• Determine Client financial need and support services required as part of case management in line with Ministry policies and Client eligibility requirements

• Regularly contact each Client in accordance with a schedule agreed to between the Case Manager and the Client and fully document the Client’s progress, each action taken and the service delivery channel used

• Fully document the results of a Client’s Services, activities or tasks, including any activities or tasks the Client completes independently, and attach to the Client File an electronic copy of any relevant documents, including but not limited to agreements, receipts and progress reports. 

• Develop an Action Plan, in accordance with Ministry Policy, for every Client accepted for Case Management, collaborating with the Client and reaching agreement on the objectives, Services, activities and tasks recorded in the Action Plan. 

• Gain the Client’s commitment and engagement to fully participate in Case Management and develop an Action Plan and work with Clients to create, update and revise action plans. Collaborate with other organizations as necessary to coordinate a Client’s Action Plan Services and Financial Supports.   Support and monitor the progress of each Case Managed Client by reviewing the Client’s progress with the Client and comparing it against the Client’s Action Plan; 

• Support Clients with awareness and navigation support, including accessing community resources specified in their Action Plans, including facilitating and following up on referrals as appropriate.

• Determine Client financial needs and eligibility for support and keep up-to-date on application procedures for EI Benefits and BCEA.  Provide Clients with any basic, general information they may require to make those applications; 

• Stay up-to-date on any other programs or funding sources that Clients may access to provide any Client with information the Client may require to apply for those programs or funding sources. 

• Stay up-to-date about other potential employment program options for Clients, and support Clients as needed to access them as appropriate and when eligible. 

• Provide Services, in accordance with Ministry Policy, to or for any Apprentice Client that the Case Manager determines is eligible in accordance with Ministry Eligibility Requirements.  

• Support any Client participating in a work experience placement as may be necessary to maintain the Client’s employment and achieve a successful outcome, which may include discussing issues with the employer and the Client while supporting the Client in resolving issues as independently as possible

• Meet with each Client who achieves a Client Outcome, or completes all steps, Services and activities in the Client’s Action Plan, to review the results achieved and determine any additional steps 

• Provide needed follow-up Services and Financial Supports to any Client that achieves a Client Outcome as necessary to support the Client to maintain the Client Outcome 

• Provide outreach services in a confidential setting for Specialized Population Clients as required to best meet their needs

• Share expertise in providing employment services within the Work BC team upon direction from the management team

• Other duties as required and assigned


Team Approach: 

• The Work BC EC/CM is expected to work as a part of an integrated service delivery team comprised of a various experts in all components of employment services. 

• Each team will have Inclusion Group specialists with the responsibility of providing informed and relevant services to specific populations including Survivors of Violence and Abuse, and where demand requires, clients with identified barriers will be attached to the various specialists in the Centre best equipped to meet their respective needs.  

• All Work BC EC/CM’s will however be required to work with any client that requires assistance and as per client demand and as such, cross training and “ floating” will be implemented to ensure that all team members are familiar with all aspects of support for clients seeking services at the Work BC Centre. 



QUALIFICATIONS

Training and Program Orientation will be provided to support staff toward competency in various Work BC Policy and Procedures, Work BC Program Acronyms and Systems; and Integrated Case Management (ICM)

• Ability to work successfully providing Client service within a complex environment with many rules

• Strong critical thinking and organizational skills

• Experience in the provision of informal assessment and evaluations which assist program Clients to reach their employment goals

• Successful track record helping Clients to overcome barriers to employment

• A demonstrated record of working with employers, training providers, community resources and other employment related service providers

• Experience in the development and support of appropriate employment-specific training opportunities for program clients

• Minimum of two years of experience providing employment related services to job seekers, including Specialized Populations

• Ability to provide services effectively to Clients in a one on one and group format as well as by outreach and remote access methods

• Knowledge of the local labor market, community resources, government programs, job search techniques, career development and issues related to the unemployed

• Ability to establish a good match between a Client’s skill set and abilities, and the needs of an employer

• Interview/assessment skills, documentation and report writing skills, professional resume writing, vocational counselling, individualized goal-setting and planning skills, coordinating skills, monitoring, coaching, training and facilitator skills.

• Excellent group facilitation and communication skills

• Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check

• Team player with ability to work effectively with all types of people (personalities)

      

Education:

• University Degree, or diploma and experience in career development, adult education or a related discipline and/or combination of equivalent relevant education and experience

• Career Development Practitioners certification as asset





 
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Employment Services Consultant

Program:  Employment Program of BC – Work BC 

Title: Employment Services Consultant  

Reports to:  Disability Services Manager  Date:  November 20, 2019


Role Summary: 

The Employment Services Consultant will assist Clients to find and maintain employment and will guide job seekers through various employment interventions as per the individual client’s identified needs.  Adept at managing high case load volumes, the Employment Services Consultant will provide services to individual job seekers to assist them toward sustained employment by providing information and connections to training, skills acquisition and direct links to employment.  

The ESC ensures a high level of customer/ client service; ensuring that all eligible clients receive access to a suite of responses services that best meet the individual clients needs while also ensuring that all contract outcomes are achieved, and all stakeholder needs met. The ESC is the key staff responsible for the on-going contact with the Client throughout the service continuum and ensures that seamless service is provided. This position may also be required to facilitate workshops to groups of Clients as required.  


Responsibilites

Employment Counselling/Case Management: 

· Provide services to Clients in a manner that is welcoming, safe and professional and ensures that their privacy rights are protected. Service is to be in accordance with Contract performance requirements to support that Client in achieving the highest level of Labor Market Attachment and self-sufficiency possible for the Client.

· Determine Client eligibility for services and supports in accordance with any applicable Ministry Eligibility Requirements and Ministry Policies

· Provide formal needs assessments and multi-dimensional needs assessments and administer or obtain and interpret additional assessments required

· Create a Client File for each Case Managed Client and fully document all Case Management Services in accordance with applicable Ministry Policy and WDCS North guidelines.

· Determine Client financial need and support services required as part of case management in line with Ministry policies and Client eligibility requirements

· Regularly contact each Client in accordance with a schedule agreed to between the Case Manager and the Client and fully document the Client’s progress, each action taken and the service delivery channel used

· Fully document the results of a Client’s Services, activities or tasks, including any activities or tasks the Client completes independently, and attach to the Client File an electronic copy of any relevant documents, including but not limited to agreements, receipts and progress reports. 

· Develop an Action Plan, in accordance with Ministry Policy, for every Client accepted for Case Management, collaborating with the Client and reaching agreement on the objectives, Services, activities and tasks recorded in the Action Plan. 

· Gain the Client’s commitment and engagement to fully participate in Case Management and develop an Action Plan and work with Clients to create, update and revise action plans. Collaborate with other organizations as necessary to coordinate a Client’s Action Plan Services and Financial Supports. Support and monitor the progress of each Case Managed Client by reviewing the Client’s progress with the Client and comparing it against the Client’s Action Plan; 

· Support Clients with awareness and navigation support, including accessing community resources specified in their Action Plans, including facilitating and following up on referrals as appropriate.

· Determine Client financial needs and eligibility for support and keep up-to-date on application procedures for EI Benefits and BCEA. Provide Clients with any basic, general information they may require to make those applications; 

· Stay up-to-date on any other programs or funding sources that Clients may access to provide any Client with information the Client may require to apply for those programs or funding sources. 

· Stay up-to-date about other potential employment program options for Clients, and support Clients as needed to access them as appropriate and when eligible. 

· Provide Services, in accordance with Ministry Policy, to or for any Apprentice Client that the Case Manager determines is eligible in accordance with Ministry Eligibility Requirements. 

· Support any Client participating in a work experience placement as may be necessary to maintain the Client’s employment and achieve a successful outcome, which may include discussing issues with the employer and the Client while supporting the Client in resolving issues as independently as possible

· Meet with each Client who achieves a Client Outcome, or completes all steps, Services and activities in the Client’s Action Plan, to review the results achieved and determine any additional steps 

· Provide needed follow-up Services and Financial Supports to any Client that achieves a Client Outcome as necessary to support the Client to maintain the Client Outcome 

· Other duties as required and assigned


Qualifications

Required:

· High level costumer/client services experience a must. 

· Strong critical thinking and organizational skills

· Experience in the provision of informal and formal assessment and evaluation. 

· Successful track record in assisting individuals to move toward a desired goal. 

· A demonstrated record of working with employers, training providers, community resources and other employment related service providers

· Experience in the development and support of appropriate employment-specific training opportunities for program clients

· Ability to provide services effectively to Clients in a one on one and group format as well as by outreach and remote access methods

· Knowledge of the local labor market, community resources, government programs, job search techniques, career development and issues related to the unemployed

· Ability to establish a good match between a Client’s skill set and abilities, and the needs of an employer

· Interview/assessment skills, documentation and report writing skills, professional resume writing, individualized goal-setting and planning skills, coordinating skills, monitoring, coaching, training and facilitator skills.

· Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check

· Team player with ability to work effectively within diverse teams 

· Some travel – Driver’s License required. 


Education:

· University Degree or Diploma, combined with relevant experience in an occupation providing multi-level services to individuals. 

· Customer/ Client service training. 

· Certified Career Development Practitioner, Registered Rehabilitation Counselling, Trauma informed Counselling training, Mental Health and Addictions Counselling Training, or other relevant Post-Secondary Counselling / Instructing Certification considered an asset. 

· Above average computer skills.

· Willingness to participate in training, as identified by Supervisory team, and maintain continuous learning throughout employment term to ensure a high threshold of competency and proficiency in the ever-changing and dynamic field. 


Term: 

Upon successful completion of a probationary period (3 months), initial term for the permanent position will be 3 years, with option to extend in the event of successful contract renewal.


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