Employment Services Consultant
Program: Employment Program of BC – Work BC
Title: Employment Services Consultant
Reports to: Disability Services Manager Date: November 20, 2019
The Employment Services Consultant will assist Clients to find and maintain employment and will guide job seekers through various employment interventions as per the individual client’s identified needs. Adept at managing high case load volumes, the Employment Services Consultant will provide services to individual job seekers to assist them toward sustained employment by providing information and connections to training, skills acquisition and direct links to employment.
The ESC ensures a high level of customer/ client service; ensuring that all eligible clients receive access to a suite of responses services that best meet the individual clients needs while also ensuring that all contract outcomes are achieved, and all stakeholder needs met. The ESC is the key staff responsible for the on-going contact with the Client throughout the service continuum and ensures that seamless service is provided. This position may also be required to facilitate workshops to groups of Clients as required.
Employment Counselling/Case Management:
· Provide services to Clients in a manner that is welcoming, safe and professional and ensures that their privacy rights are protected. Service is to be in accordance with Contract performance requirements to support that Client in achieving the highest level of Labor Market Attachment and self-sufficiency possible for the Client.
· Determine Client eligibility for services and supports in accordance with any applicable Ministry Eligibility Requirements and Ministry Policies
· Provide formal needs assessments and multi-dimensional needs assessments and administer or obtain and interpret additional assessments required
· Create a Client File for each Case Managed Client and fully document all Case Management Services in accordance with applicable Ministry Policy and WDCS North guidelines.
· Determine Client financial need and support services required as part of case management in line with Ministry policies and Client eligibility requirements
· Regularly contact each Client in accordance with a schedule agreed to between the Case Manager and the Client and fully document the Client’s progress, each action taken and the service delivery channel used
· Fully document the results of a Client’s Services, activities or tasks, including any activities or tasks the Client completes independently, and attach to the Client File an electronic copy of any relevant documents, including but not limited to agreements, receipts and progress reports.
· Develop an Action Plan, in accordance with Ministry Policy, for every Client accepted for Case Management, collaborating with the Client and reaching agreement on the objectives, Services, activities and tasks recorded in the Action Plan.
· Gain the Client’s commitment and engagement to fully participate in Case Management and develop an Action Plan and work with Clients to create, update and revise action plans. Collaborate with other organizations as necessary to coordinate a Client’s Action Plan Services and Financial Supports. Support and monitor the progress of each Case Managed Client by reviewing the Client’s progress with the Client and comparing it against the Client’s Action Plan;
· Support Clients with awareness and navigation support, including accessing community resources specified in their Action Plans, including facilitating and following up on referrals as appropriate.
· Determine Client financial needs and eligibility for support and keep up-to-date on application procedures for EI Benefits and BCEA. Provide Clients with any basic, general information they may require to make those applications;
· Stay up-to-date on any other programs or funding sources that Clients may access to provide any Client with information the Client may require to apply for those programs or funding sources.
· Stay up-to-date about other potential employment program options for Clients, and support Clients as needed to access them as appropriate and when eligible.
· Provide Services, in accordance with Ministry Policy, to or for any Apprentice Client that the Case Manager determines is eligible in accordance with Ministry Eligibility Requirements.
· Support any Client participating in a work experience placement as may be necessary to maintain the Client’s employment and achieve a successful outcome, which may include discussing issues with the employer and the Client while supporting the Client in resolving issues as independently as possible
· Meet with each Client who achieves a Client Outcome, or completes all steps, Services and activities in the Client’s Action Plan, to review the results achieved and determine any additional steps
· Provide needed follow-up Services and Financial Supports to any Client that achieves a Client Outcome as necessary to support the Client to maintain the Client Outcome
· Other duties as required and assigned
· High level costumer/client services experience a must.
· Strong critical thinking and organizational skills
· Experience in the provision of informal and formal assessment and evaluation.
· Successful track record in assisting individuals to move toward a desired goal.
· A demonstrated record of working with employers, training providers, community resources and other employment related service providers
· Experience in the development and support of appropriate employment-specific training opportunities for program clients
· Ability to provide services effectively to Clients in a one on one and group format as well as by outreach and remote access methods
· Knowledge of the local labor market, community resources, government programs, job search techniques, career development and issues related to the unemployed
· Ability to establish a good match between a Client’s skill set and abilities, and the needs of an employer
· Interview/assessment skills, documentation and report writing skills, professional resume writing, individualized goal-setting and planning skills, coordinating skills, monitoring, coaching, training and facilitator skills.
· Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
· Team player with ability to work effectively within diverse teams
· Some travel – Driver’s License required.
· University Degree or Diploma, combined with relevant experience in an occupation providing multi-level services to individuals.
· Customer/ Client service training.
· Certified Career Development Practitioner, Registered Rehabilitation Counselling, Trauma informed Counselling training, Mental Health and Addictions Counselling Training, or other relevant Post-Secondary Counselling / Instructing Certification considered an asset.
· Above average computer skills.
· Willingness to participate in training, as identified by Supervisory team, and maintain continuous learning throughout employment term to ensure a high threshold of competency and proficiency in the ever-changing and dynamic field.
Upon successful completion of a probationary period (3 months), initial term for the permanent position will be 3 years, with option to extend in the event of successful contract renewal.
WDCS North is seeking qualified respondents to join our Employment services team. The Partnership Coordinator will be working cross-organizationally to develop long term relationships with employers in multiple communities to assist clients with job placement; directly linking them to sustainable employment in various occupations, and to conduct Job Search skills workshops as needed. The ideal candidate will have experience in event/project management and proven experience representing an organization to the highest standard.
Experience in building relationships with internal and external stakeholders of all levels and
Public speaking experience is required. The Partnership Coordinator will also demonstrate the ability to develop and adapt communications to respond to changing circumstances with demonstrated success managing multiple tasks with shifting and short deadlines and changing circumstances. We are looking for an engaging employee to promote our clients and our company, who is eager to work collaboratively as a part of team in order to build and improve processes, share learning and ideas, and to learn from team mates.
The ideal candidate will possess a Degree in a related discipline including Marketing, Sales and/or Employment counselling and planning, Social Work or Human Resources, and a minimum of three years related experience. Applicants with combination of post-secondary education in a related field e.g. Career Development Practitioner, combined with five years direct experience working in job development and/or employment specific client service, will be considered.
The Partnership Coordinator will:
· Build strong and authentic relationships within the business community
· Represent WDCS at external events; including regular travel, evening and weekend commitments.
· Be an exemplary WDCS representative at all times including with local media, and accurately present WDCS in all forums
· Possess a good working knowledge of the barriers faced by many job seekers and the supports available to assist job seekers to develop relevant skills for employment successes.
· Demonstrate a strong knowledge of the labour market needs/demands in BC
· Possess excellent interpersonal and communication skills
· Utilize their exemplary written and verbal communication skills to enable high level phone and email communications.
· Demonstrate the ability to research opportunities in multiple Northern communities/ make cold calls and build relationships
· Maintain accurate database records on all contact with partner team members as well as media or significant events.
· Strategically select sites to visit with a view to maximize engagement.
· Undertake administrative duties required for the position.
· Apply their knowledge of Advanced Microsoft Word, Excel and PowerPoint skills, confidence with internet and email and ability to understand and use a CRM database.
· Confident to undertake public speaking and ability to adjust to presenting in formal and informal settings.
· Enthusiasm for meeting new people.
· Integrity, strong work ethic and the ability to work independently.
· Excellent organizational and time management skills.
· Proactive, highly motivated and results driven.
· Excellent attention to detail
· Education and/or experience working with individuals with complex needs and from diverse backgrounds, working with them in a culturally sensitive manner.
This position requires a class 5 driver’s license.
Please submit resumes and cover letter via email to email@example.com, the deadline for submissions is October 15, 2019.
WDCS North Ltd. is an equal opportunity employer and values diversity. Individuals are hired on the basis of qualifications, merit and business need.
WDCS Behaviour Principles:
· REAL ·
Value others, care & listen
· Sincerely acknowledge the presence and input of others
· Show empathy towards colleagues and clients
· Listen with the intent to understand not to reply
· Consultative when working with others
Collaborate, empower & inspire
· Work cooperatively with a positive attitude to achieve common goals
· Encourage colleagues to express their ideas and expand on their abilities
· Inspire others to commit to goals by leading by example
· Fosters innovative thinking about ways to achieve individual and organization goals
Take responsibility, strive for excellence & value learning
· Confronts problems quickly and proactively
· Display a strong commitment to organizational success
· Look for opportunities to learn and develop professionally and personally
· Takes reasonable care for the health and well being of themselves and others
Have passion, drive & resilience
· Tell stories that inspire myself and the people I am talking to
· Go above and beyond to achieve greater results
· Pursue operational efficiencies and adapt to new ways of working
· Models optimistic and resilient behaviour